Refund policy

At Buython, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what was advertised, you may request a return, replacement, or refund in accordance with this policy.

1. Return Eligibility

You may request a return if:

• The product arrives damaged or defective.
• You receive the wrong product.
• Essential parts or accessories are missing.
• The product is materially different from its description.
• The product has another valid issue covered by the applicable product-specific return terms.

Return requests should generally be submitted within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return:

• The product should be unused and in its original condition.
• Original packaging, tags, labels, accessories, and manuals should be retained where applicable.
• You may be asked to provide clear photographs or videos showing the issue.
• Certain products may be excluded from returns due to their nature, hygiene considerations, personalization, or product-specific restrictions.

Returns may not be accepted if a product has been used, altered, damaged after delivery, or returned without its original components.

3. How to Request a Return

To initiate a return, contact us at:

Email: support@buython.in

Please provide:

• Order number
• Name used for the order
• Product name
• Reason for return
• Clear photographs or videos of the product/issue, where applicable

Our team will review your request and provide further instructions if the return is approved.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label, and visible damage to verify the issue.

Depending on the circumstances, we may provide a replacement, return, or refund.

5. Return Shipping

If a return is approved because the product was damaged, defective, incorrect, or affected by an issue attributable to Buython, we may arrange or cover reasonable return shipping costs.

For other eligible returns, return shipping costs may be the responsibility of the customer where applicable.

6. Refunds

Once an approved return has been received and inspected, the applicable refund will be processed.

Refunds will generally be issued to the original payment method used for the order.

For Cash on Delivery orders, you may be asked to provide appropriate bank account or other payment details required to process the refund.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

7. Replacements

Where an eligible product is defective, damaged, incorrect, or incomplete, Buython may offer a replacement subject to product availability.

If a replacement is unavailable, an applicable refund may be provided.

8. Non-Returnable Products

Certain products may not be eligible for return, including products that are:

• Specifically marked as non-returnable.
• Personalized or customized.
• Intended for personal or hygiene-related use, where applicable.
• Used, altered, damaged, or missing original components.
• Otherwise excluded under applicable product-specific return terms.

Any applicable restrictions may be mentioned on the relevant product page.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.

10. Incorrect Delivery Information

Customers are responsible for providing accurate name, address, phone number, and other delivery information.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply where applicable.

11. Refund Delays

After Buython initiates a refund, processing time may vary depending on the payment gateway, bank, card issuer, or other financial institution.

Buython is not responsible for delays caused by third-party payment providers after the refund has been successfully initiated.

12. Policy Updates

Buython may update this Return & Refund Policy from time to time to reflect changes in our products, services, or applicable requirements.

The updated version will be published on this page with a revised effective date.

13. Contact Us

For questions regarding returns, replacements, cancellations, or refunds:

Buython
Email: support@buython.co.in